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Founded in 1869, MetLife is a nationally recognized insurance company that provides homeowners with superior insurance coverage, allowing individuals to protect their homes with guaranteed replacement cost coverage. The company also offers a wealth of additional coverage options that homeowners can add to their policy for an additional premium. This makes MetLife the ideal home insurer for those that want robust coverage at a competitive rate.
While coverage options and discount opportunities are important, these factors just don’t give you an accurate idea of what it’s like to be a customer of MetLife. That’s why we also take a look at product ratings from some of the top review organizations in the U.S. From a financial standpoint, MetLife is unmatched. The home insurance provider has excellent financial stability, earning an A+ rating from A.M. Best. This means that it is prepared to handle claims payouts when the time comes.
However, when it comes to the claims satisfaction process, MetLife leaves something to be desired. It has earned a 3/5 claims satisfaction rating from J.D. This is in part because it doesn’t provide customers with the opportunity to file claims online or through the mobile app in many states. That being said, MetLife is working on making it possible in all states. It also offers 24/7 claims service to help customers file claims, and it does allow homeowners to submit claims by phone, fax, or email.
Overall, MetLife may be a good option for homeowners that prioritize financial stability over customer service. But if you are looking for a quick and easy claims experience, make sure that you find out if online claims filing is available in your state before you choose MetLife.