Based in Louisville, KY, Humana was originally founded as Extendicare, Inc., in 1961. Today, the health insurance provider serves more than 14.2 million policyholders across the United States. As one of the most affordable options on the market today, Humana offers its customers different options for health care coverage with access to a range of service providers.
Although the types of insurance plans are a vital factor in choosing a health insurance provider, individuals should also consider how well insurers are able to keep their customers satisfied while meeting financial demands. We have put together an overview of Humana insurance product ratings from a number of independent rating organizations to help you better understand what it’s like to be a Humana customer.
When it comes to customer satisfaction, Humana scores highly across the board. The company earned a 4/5 rating from the J.D. Power customer satisfaction survey. The Better Business Bureau (BBB) has given Humana an A+ rating, and the company remains an accredited BBB business. These BBB rating and accreditation are based on the fact that the company handles complaints from customers in a timely and satisfactory manner.
The company also earned several distinguished awards for its customer service. Humana won the J.D. Power award for “Highest Member Satisfaction among Commercial Health Plans” in Texas, North Carolina, South Carolina, and Georgia. The company was also awarded the Dorland Health Award for exceptional services in the Medicare Advantage category for beneficiaries older than age 55.
Overall, Humana shows financial strength, which is good news for customers who need to file claims. A.M. Best gives this insurance provider an A- rating, Moody’s rating is Baa3, and the Fitch rating is BBB-. These suggest that Humana is in a good position to handle insurance claim payouts when the time comes.
When compared to major competitors, Humana tends to score higher in terms of quality and customer satisfaction. Given that Humana provides health insurance at lower prices than many other health insurance companies and offers a variety of health insurance coverage options, it is a great option for those that want an affordable plan without sacrificing quality or access to providers. However, it’s important to note that Humana is only available in 22 states, limiting its reach.