Cigna Health Health Insurance Review

By Policy Scout
Updated Jul 8, 2022
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Cigna Health Insurance Review


Cigna Health is a major player in the health insurance being a Fortune 500 company that services around 95 million customers. Cigna is one of the largest and most widely recognized health insurance providers. It is well known for its broad network and variety of plan types.

Cigna works with businesses and organizations of many sizes and across various sectors and industries to design innovative group health insurance plans, benefits packages, and funding strategies.

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Cigna takes a holistic look at members and works to integrate five key areas of health: physical, emotional, financial, social, and environmental. This means Cigna provides member benefits that will help keep members’ health and empower them with important knowledge to make healthy lifestyle decisions. Preventative medical care is seen as a priority at Cigna.

Cigna leads the pack on customer service, providing 24/7 live customer service (for medical, pharmacy, and dental customers), proactive guidance, and coaching in all areas of health. Cigna doesn’t provide a cookie-cutter, standard plan across the board. They offer custom-fit plans to combine strategies to help reduce health risks, accelerate provider networks, and provide benefits that give employees choices and savings.

Generally, Cigna provides plans that are higher premiums with lower co-pays. Cigna has thorough customer service with a dedicated customer service line and access to the Health Information Line, which allows members to contact the company 24/7.