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You might recognize Progressive auto insurance from their fun commercials featuring Flo — the company’s bubbly sales person who always gets excited about finding customers the best car insurance rate. What you may not know is that Progressive has been offering auto insurance policies to individuals across the nation since 1937.
The company has been a leading innovator in the auto insurance industry for decades. From offering the first drive-in claims office to becoming the first to offer reduced premiums for low-risk drivers, Progressive is always looking for new ways to serve their customers. Currently, they are well-known for their quick and convenient online shopping experience that allows individuals to compare auto insurance rates online.
When it comes to vehicle insurance, Progressive offers the following insurance policy options in 21 states across North America:
Commercial auto insurance
All-terrain vehicle insurance
Recreational vehicle insurance
Personal watercraft insurance
Travel trailer insurance
Progressive is a competitive value insurer, offering more value than some other insurance companies for the money. Though they may not offer the same options as some of the other top insurers, they do have unique policy coverage options and discounts that can’t be found with their competitors. With unique discounts that help drivers who often have to pay more (like drivers under 18), Progressive sets itself apart from other insurance companies.
Overall, we found that Progressive is one of the best auto insurance companies for high-risk or low-mileage drivers. Though they do offer discounts for individuals with good driving records, there are other companies that offer better rates for these drivers. With online claim filing and 24/7 support, Progressive also makes the claims process convenient for its customers.
One way to get a better understanding of an auto insurance company and the customer experience they provide is by looking at ratings from consumer organizations and other third-party sources. Overall, Progressive has ranked lower than other insurance companies for customer satisfaction. According to the National Association of Insurance Commissioners, Progressive had more than the median number of complaints to state regulators for auto insurance in 2017 relative to its size.
Most recently, Progressive has earned an A+ rating from A.M. Best, an independent rating agency that evaluates the financial strength of insurance companies. This rating is given to insurance companies with a superior ability to meet their ongoing insurance obligations. Overall, this rating denotes a stable and trustworthy insurance company that customers can count on financially when they need to file a claim.
Progressive earned a 3/5 rating from J.D. Power and Associates. This includes an 853/1,000 score from J.D. Power’s 2017 Auto Claims Satisfaction study. This is an “about average” rating for overall satisfaction. J.D. Power also ranked Progressive among “the rest” for overall purchase experience for auto insurance companies in their 2017 U.S. Shopping Study, which is the lowest overall rating.