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Formerly Commerce (founded in 1972), MAPFRE changed its name in 2008 when it was acquired by international insurance company MAPFRE, which is based in Spain. With the name change came a whole slew of new product offerings, backed by the support of an international insurance giant. MAPFRE aims to provide the personal service that can be found with smaller insurers with the coverage options and financial strength of a larger, internationally-recognized brand.
MAPFRE is committed to selling its insurance products (auto, home, life, and business) through independent agents. With more than 50,000 agents around the world, the company now has a presence in 19 states. MAPFRE has a full range of insurance products, but not all of the products can be purchased in every state.
As part of our review, we looked at consumer reports and ratings to give consumers an accurate understanding of MAPFRE’s customer service experience and an honest reflection of their insurance products. Overall, consumer feedback for MAPFRE is mixed with both negative and positive reviews, which makes it difficult to give a clear understanding of what it’s like to work with MAPFRE.
MAPFRE has lower rankings in claims satisfaction across review sites and organizations. The company has consistently earned low rankings on J.D. Power, mostly due to low claims satisfaction. However, the Better Business Bureau (BBB) has awarded MAPFRE an “A+” rating overall. And the company gets an “A” rating from A.M. Best, an independent rating agency that evaluates the financial strength of insurance companies. Ultimately, this means that MAPFRE works for the average policyholder, but those who value customer service and a stress-free claims process may want to look at other providers.