Liberty Mutual Auto Auto Insurance Review

By Policy Scout
Updated Jul 8, 2022
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Liberty Mutual Auto Insurance Review


Liberty Mutual has a long history of providing quality insurance products to customers in need. The company was first founded in Massachusetts in 1912 after MA state law required employers to offer workers’ compensation insurance for their employees. In 1914, the company wrote its first automobile insurance policy shortly after they opened their first branch office. By 1917, Liberty Mutual Insurance was offering full-coverage auto insurance policies to drivers in need.

As the nation’s sixth-largest auto insurance company, Liberty Mutual Insurance offers a range of auto insurance options, many of which come with low rates and valuable discounts for policyholders. With an easy online quote process and helpful online resources, like beginner’s guides and cost calculators, Liberty Mutual Insurance aims to make finding the right car insurance easy and stress-free.

PolicyScout Review

Today, Liberty Mutual Insurance provides a range of auto insurance options for drivers beyond just basic coverage. In addition to unique offerings like Teachers’ Auto Insurance, Liberty Mutual also provides a variety of discounts that can help drivers save money on their yearly premiums. Auto insurance premium rates from Liberty Mutual vary greatly from state to state and city to city, so it’s important to comparison shop before deciding on this auto insurance provider.

Another thing that sets Liberty Mutual apart from some of its counterparts is their focus on community service and responsibility. Liberty Mutual has a foundation that donates funds to deserving community organizations as part of their commitment to responsibility. Though this is not directly related to its auto insurance business, it does show customers who the company is and what they value.

Product Ratings

As part of our review, we looked at consumer reports and ratings, which give consumers an honest and accurate understanding of the insurance products offered by Liberty Mutual and their customer service experience. Overall, Liberty Mutual Insurance has an average or lower customer satisfaction rating. However, with satisfactory ratings from A.M. Best, Better Business Bureau, and the NAIC Complaint Index, Liberty Mutual proves to still be a suitable insurance company for the average driver.

Compared to other auto insurance providers, Liberty Mutual Insurance ranks among “the rest” in the J.D. Power survey, which means it falls toward the bottom of the scale. The company also earned a lower Consumer Reports Score, ranking 23 out of 27 companies scored. This rating is due to many customers reporting being less than impressed with the claims process. That means that if you are looking for unparalleled support during the claims process, consider other insurance options.

A.M. Best

Liberty Mutual Insurance received an A rating from A.M. Best, which is an independent rating agency that evaluates the financial strength of insurance companies. This rating is given to insurance companies with an excellent ability to meet ongoing obligations to policyholders. Ultimately, this means that Liberty Mutual has a stable financial outlook for being able to handle insurance claims and pay them out when the time comes.

Better Business Bureau

Liberty Mutual Insurance also has an overall “A” rating from the Better Business Bureau (BBB), a nonprofit corporation that uses a system of business accreditations to assign ranks to businesses. This rating is based on several elements, including complaint volume, unresolved complaints, time in business, and transparent business practices. The A rating denotes a company that has scored between 94 and 96.99 on the rating scale.