Established in 1999, Esurance serves 43 U.S. states and promises to help drivers discover insurance that’s surprisingly painless. They fulfill this promise by allowing customers to quickly and easily customize and manage their car insurance policies online. Esurance also offers a wealth of resources that are convenient for drivers including a coverage counselor, the Fuelcaster tool that predicts gas prices, and a convenient mobile app that allows customers to file photo claims.
Known for its user-friendly website, state-of-the-art mobile app, and library of interactive tools, Esurance is a great option for tech-savvy customers with straightforward insurance needs who want to be able to manage their own policies. Though Esurance may not be the cheapest option available, it does offer worthwhile features with average rates, making it a great option for those who aren’t solely shopping based on price.
Overall, Esurance is ideal for those who want to customize their coverage options and take advantage of many discounts. It’s important to note that this insurer does not have the same variety of coverage options as some of its competitors, which means that those who need extensive coverage may be better off choosing another insurance provider.
Product ratings to help us better understand how auto insurance companies are able to provide quality services to their customers. From a financial standpoint, Esurance is able to meet its customers’ needs. The company scored an A+ (superior) rating from A.M. Best and an Aa3 (great) rating on Moody’s rating, both of which indicate the company’s ability to be in a good position to handle policy claim payouts.
From a customer service standpoint, Esurance also does well. The company earned an 852/1,000 rating from J.D. Power 2018 U.S. Auto Claims Satisfaction Study. Esurance also has an A+ rating from the Better Business Bureau (BBB), which indicates they satisfactorily handle customer complaints